Privacy policy

PRIVACY POLICY
Last Updated: November 7, 2026

This Privacy Policy explains how the novexale online store collects, uses, discloses, retains, and safeguards personal information when customers visit https://novexale.shop, purchase products, or contact customer support.

1. PERSONAL INFORMATION WE COLLECT

Depending on your interaction with the store, we may collect:

- Full name, email address, and telephone number.
- Billing address and shipping address.
- Order details, transaction records, and purchase history.
- Customer account details where account functionality is available.
- Support messages, return requests, and customer feedback.
- IP address, browser type, device information, and website activity.

Full payment card credentials are processed through authorized payment providers. We receive transaction information necessary to manage orders and refunds.

2. HOW WE USE PERSONAL INFORMATION

We may process personal information to:

- Accept and process customer orders and payments.
- Prepare products for shipment and arrange delivery.
- Send order confirmations and shipping updates.
- Handle returns, refunds, exchanges, and cancellations.
- Respond to customer questions and complaints.
- Prevent fraud and protect website security.
- Improve website performance and the shopping experience.
- Send marketing communications where legally permitted.
- Fulfill applicable legal, tax, and accounting obligations.

3. LEGAL BASES FOR PROCESSING

Where applicable privacy law requires a legal basis, processing may rely on performance of a contract, compliance with legal obligations, legitimate interests, or consent.

4. COOKIES AND TRACKING TECHNOLOGIES

Essential cookies may support shopping carts, checkout, security, and website preferences.

Optional analytics, advertising, or personalization technologies may be used if configured for our store.

Where legally required, consent will be requested before non-essential cookies or tracking technologies are activated.

Customers may manage available preferences through website privacy controls or browser settings.

5. SHARING PERSONAL INFORMATION

We may share information with Shopify, authorized payment processors, fulfillment partners, shipping carriers, customer support providers, fraud prevention vendors, and configured analytics or marketing services.

Information may also be disclosed where required by law.

6. SHOPIFY PLATFORM

Our online store uses Shopify's e-commerce infrastructure.

Shopify may process personal information to provide commerce services and for purposes described in its applicable privacy notices.

Additional information is available at https://www.shopify.com/legal/privacy.

7. INTERNATIONAL TRANSFERS

Personal information may be processed in countries outside the customer's country of residence.

Where required by law, appropriate safeguards will be applied to international transfers.

8. INFORMATION SECURITY

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, and loss.

No online system can guarantee complete security.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill purchases, provide customer service, resolve disputes, prevent fraud, maintain required business records, and comply with applicable laws.

10. YOUR PRIVACY RIGHTS

Depending on applicable law, customers may have rights to access, correct, delete, restrict, or transfer qualifying personal information.

Customers may also object to certain processing, withdraw consent, or opt out of specified advertising-related uses.

We may request identity verification before completing certain requests.

11. UNITED STATES PRIVACY RIGHTS

Residents of certain US states may have additional privacy rights where the relevant laws apply to the actual store operator.

12. UNITED KINGDOM PRIVACY RIGHTS

UK customers may have rights under the UK GDPR and related data protection legislation.

Eligible individuals may submit complaints to the UK Information Commissioner's Office.

13. MARKETING PREFERENCES

Customers may unsubscribe from promotional emails through the instructions in those messages or by contacting us.

Necessary order-related communications may continue.

14. CHILDREN'S PRIVACY

Our online store is not directed toward children making independent purchases.

We do not knowingly collect children's personal information contrary to applicable law.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy when business practices, technologies, service providers, or legal obligations change.

Revisions will be published on our website.

16. PRIVACY CONTACT

Store Name: novexale
Website: https://novexale.shop
Customer Service Email: aamlima.colby1@outlook.com

PUBLICATION CHECK: Add the actual data controller's verified legal name and authorized address. Confirm that this policy accurately describes the store's real cookies, analytics, advertising integrations, service providers, retention practices, and data-sharing arrangements.