Terms of service
TERMS OF SERVICE
Last Updated: November 7, 2026
Welcome to novexale. These Terms of Service govern access to https://novexale.shop and purchases made through our online store, subject to applicable consumer protection laws.
1. CUSTOMER ELIGIBILITY
Customers must have legal capacity to make purchases or appropriate permission from a parent or guardian.
Website use must comply with applicable laws.
2. PRODUCTS AND DESCRIPTIONS
We make reasonable efforts to provide accurate product descriptions, images, prices, and availability information.
Minor variations in appearance may arise due to display settings or normal manufacturing differences.
3. ORDERS AND ACCEPTANCE
Submitting an order constitutes an offer to purchase.
An automated order confirmation acknowledges receipt but does not necessarily represent final acceptance.
We may verify payment, product availability, and delivery eligibility before fulfillment.
If a paid order cannot be fulfilled, an appropriate refund will be issued.
4. PRICING AND PAYMENT
Product prices and applicable charges will be disclosed before payment confirmation.
Customers must supply accurate billing details and use authorized payment methods.
Genuine pricing errors will be handled in accordance with applicable consumer laws.
5. SHIPPING AND DELIVERY
Orders are generally processed within 2–3 business days.
Estimated shipping transit is 20–45 calendar days after dispatch, additional to the processing period.
Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.
Please review our Shipping Policy before ordering.
Mandatory consumer remedies for late or undelivered goods remain unaffected.
6. TAXES AND IMPORT CHARGES
Applicable sales taxes, VAT, and import obligations will be handled in accordance with relevant laws.
Customers will not be required to pay additional import duties or delivery-related taxes beyond the checkout total.
7. RETURNS AND REFUNDS
Eligible merchandise may be returned within 30 calendar days after delivery through our authorized free return service.
Approved refunds typically appear in the original payment account within 3–7 business days after issuance, subject to statutory deadlines.
For full details, please consult our Return and Refund Policy.
8. CUSTOMER RESPONSIBILITIES
Customers must provide accurate contact, payment, billing, and delivery information.
Fraudulent orders, unauthorized access, malicious software, and unlawful interference with website operations are prohibited.
9. INTELLECTUAL PROPERTY
Original website content, graphics, photographs, designs, branding, and other protected materials belong to their respective rights holders.
Unauthorized commercial copying or redistribution of protected content is prohibited.
10. THIRD-PARTY SERVICES
Our website may use Shopify, authorized payment processors, fulfillment providers, shipping carriers, and customer support tools.
Separate provider terms may apply without reducing mandatory consumer rights.
11. WEBSITE AVAILABILITY
We make reasonable efforts to maintain a functioning and secure website.
Temporary technical interruptions or maintenance may occur.
12. LIMITATIONS OF LIABILITY
Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or rights and liabilities that cannot lawfully be excluded.
Any other limitations apply only where permitted by law.
13. GOVERNING LAW AND DISPUTES
Applicable governing law and jurisdiction depend on the verified legal identity and location of the actual contracting seller.
Mandatory consumer protections, including those applicable to UK consumers, remain unaffected.
14. UPDATES TO TERMS
We may revise these terms when business operations or legal requirements change.
Updates will not retroactively remove rights arising from completed purchases.
15. CUSTOMER CONTACT
Store Name: novexale
Website: https://novexale.shop
Customer Service Email: aamlima.colby1@outlook.com
The actual contracting seller's verified legal name and authorized business address must be added before publication.