Shipping policy
SHIPPING POLICY
Last Updated: November 7, 2026
Thank you for shopping at novexale. This Shipping Policy explains our order processing times, shipping estimates, delivery charges, tracking assistance, and procedures for missing packages.
1. ORDER PROCESSING
Orders are generally processed within 2–3 business days after payment confirmation.
Business days exclude weekends and US public holidays.
Processing includes order verification, preparation, packaging, and handover to the shipping carrier.
2. SHIPPING TRANSIT TIME
Estimated shipping transit is 20–45 calendar days after dispatch.
The separate 2–3-business-day processing period is additional to the transit estimate.
Arrival dates are estimates rather than guarantees. Customs procedures, carrier disruptions, weather conditions, public holidays, and other circumstances may affect delivery.
3. SHIPPING DESTINATIONS
We primarily serve customers in the United States and the United Kingdom.
Available destinations will be displayed during checkout.
4. SHIPPING CHARGES
Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.
For orders of $30 USD or less, applicable shipping charges will be disclosed before payment confirmation.
No undisclosed delivery charges will be imposed after checkout.
5. TAXES, CUSTOMS, AND IMPORT FEES
Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total displayed at checkout.
Where necessary, the seller will arrange or cover these costs.
Applicable sales taxes, VAT, and import obligations will be handled according to relevant laws.
6. ORDER TRACKING
Tracking details may become available after dispatch.
To request an available tracking number or shipping update, email aamlima.colby1@outlook.com with your order number and checkout email address.
Our customer support team will assist with available shipment information.
7. SHIPPING DELAYS
Customs inspections, carrier interruptions, adverse weather, public holidays, and inaccurate delivery details may delay shipments.
If your order is overdue, please contact our customer service team.
For UK orders, the extended delivery timeframe must be clearly disclosed and agreed before payment confirmation.
Mandatory consumer remedies for delayed or undelivered goods remain unaffected.
8. LOST OR MISSING PARCELS
If your package is missing or confirmed lost in transit, email aamlima.colby1@outlook.com with your order details.
We will investigate with the carrier and arrange a replacement at no additional charge or an appropriate refund in accordance with applicable consumer protection laws.
9. ADDRESS CORRECTIONS
Please verify the shipping address before placing an order.
Contact customer service promptly if an address correction is required. Changes may not be possible after dispatch.
10. MULTIPLE SHIPMENTS
Some orders may arrive in separate packages.
No additional shipping charge will be imposed solely because an order is split into multiple shipments.
11. SHIPPING SUPPORT
Store Name: novexale
Website: https://novexale.shop
Customer Service Email: aamlima.colby1@outlook.com